My little sister just went here and came back crying because her hair wasn’t at all what she wanted and she even showed them a picture. She has darker hair and wanted thick lighter brown/blonde in her hair and her stylist gave her very thin highlights that you could barley see. An email was sent and she did apologize that she left my sister crying and said she should’ve explained her process to begin with. Just overall disappointed in how it turned out because she was really excited about getting it done. I feel she could at least have offered to retry for a discounted price or something like I would never ask for a full refund it just seems unfair. This was also $160.